A photo that displayed fine the day you added it can quietly stop loading months later — and nothing tells you when it happens. A recent internal check across the platform found roughly one in six photos had gone dead over time.
Most Photos Aren't Hosted on Xcortly
Many listings link directly to a photo hosted elsewhere rather than a copy stored on our own servers. If that original source removes the file, changes its address, or the listing it came from gets taken down, the link breaks — even though nothing changed on your Xcortly listing itself.
A Broken Photo Doesn't Announce Itself
There's no notification when a linked photo goes dead. The first sign is usually just a blank space or broken-image icon where a photo used to be — easy to miss unless you're actually looking at your own listing the way a client would.
Check Your Own Listing Periodically
Open your profile every so often and look at it as a visitor would. A missing or broken photo is worth catching before it costs you a booking, not after.
What to Do If a Photo Breaks
Get in touch through Support to have it replaced. Photos hosted on your own storage rather than linked from elsewhere don't have this problem — worth keeping in mind for anything you add going forward.
Frequently Asked Questions
Why would a photo that worked before suddenly stop loading?
Almost always because the original source removed or moved the file — not because anything changed on your Xcortly listing.
How often should I check my listing's photos?
Every few weeks is reasonable. It only takes a moment, and it's the only reliable way to catch a broken link before a client does.